Brett & Allyson M
Elmira, NY

I wanted to e-mail you in regard to Chris Snyder, as my wife and I have recently been working with her to secure a mortgage.

To give you a bit of background, my wife and I are looking to be first time homeowners under a very tight timeline under a set of not-ideal circumstances. In other words we found ourselves unexpectedly thrown into a house-hunt and not really knowing exactly where to start. We visited our local bank and were completely put off and made to feel incompetent after meeting with their mortgage director. So after deciding quickly to regroup I called Chris. She was very quick to get back to me and even fit us in to see her that same afternoon!

She was the third mortgage lender we had met with that afternoon, and she took more time to explain the process and calm us down after we were convinced a mortgage would never meet our needs and expectations. Her demeanor was consistently professional, but never lost the personal touch. As someone who has spent their life in customer service and relationship building I was thoroughly impressed with her skills.

My wife and I were lucky enough to have some great help on the realty side, and she was incredibly responsive when I sent her a text in the early evening not expecting a response until the next day, and sure enough within a few hours and email came through working up an Estimated Cash to Close Worksheet. I was blown away!

You are lucky to have her on your team, and we are lucky to be working with Chris. My wife and I could not be happier to be working with ESB, and have already been raving about the bank and Chris to all of our friends.

I always like to share positive feedback when it is due, as it is so rarely heard, but in this case so well deserved!

All the best,

Brett and Allyson M

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